What if my Order is Damaged?
We understand how frustrating it can be to receive a damaged item. At Shopping Hussle, we strive to ensure all orders are carefully packaged and delivered in perfect condition. However, in the unfortunate event that your order arrives damaged, please follow these steps:
- Inspect the Package: Upon delivery, carefully inspect the package for any visible signs of damage. If possible, take photos or videos of the damaged packaging before opening it.
- Document the Damage: Once you open the package, thoroughly inspect the item(s) for any damage. Take clear photos or videos of the damaged item(s) from multiple angles.
- Contact Us Immediately: Notify our Whatsapps support team within [02] days of receiving the damaged item. You can contact us via [Email Address, Whatsapp Channel]. Please provide your order number, photos or videos of the damage, and a brief description of the issue.
- Assessment and Resolution: Our customer support team will review your claim and assess the damage. We will then provide you with a resolution, which may include:
- A replacement item will be sent at no additional cost.
- A full or partial refund, depending on the extent of the damage.
- Instructions for returning the damaged item.
- Return Instructions (if applicable): If a return is necessary, we will provide you with clear instructions on how to return the damaged item. Please ensure the item is packaged securely to prevent further damage during transit.
We are committed to resolving any issues with damaged orders promptly and efficiently. Your satisfaction is our priority, and we will work diligently to ensure you receive a satisfactory resolution